1. Introduction
At Magicminds (“Magicminds,” “we,” “us,” or “our”), privacy, security, and responsible use of information are fundamental to the way we conduct business.
This Privacy Policy explains how MagicMind Technologies Ltd., its subsidiaries, affiliates, associated entities, and group companies (collectively, the “Magicminds Group”) collect, use, process, store, disclose, transfer, and protect Personal Data when individuals interact with our websites, digital platforms, products, applications, services, communications, events, and business operations.
This Privacy Policy applies to www.magicmindsgroup.com, websites operated by entities within the Magicminds Group that reference this Policy, and relevant products and services offered by us (collectively, the “Services”).
We are committed to processing Personal Data responsibly, transparently, securely, and in accordance with applicable privacy and data protection laws.
By accessing or using our Services, you acknowledge that you have read this Privacy Policy.
2. Scope of This Privacy Policy
This Privacy Policy applies to Personal Data that we process in connection with:
Visitors to our websites;
Prospective and existing customers;
Representatives and employees of our customers and business clients;
Users of our products, platforms, and digital services;
Prospective customers and leads;
Vendors, suppliers, consultants, and business partners;
Individuals who communicate with us;
Individuals who attend our events, webinars, demonstrations, or marketing programs;
Job applicants, where an applicable recruitment-specific notice is not provided; and
Other individuals whose Personal Data is processed as part of our legitimate business operations.
Certain Magicminds products, services, businesses, or jurisdictions may have additional or supplementary privacy notices. Where a specific privacy notice applies to a particular Service, that notice should be read together with this Privacy Policy.
3. What We Mean by Personal Data
For purposes of this Privacy Policy, “Personal Data” means information relating to an identified or identifiable individual, or information otherwise defined as personal information, personal data, or a similar term under applicable law.
Depending on how you interact with Magicminds, Personal Data may include information that identifies you directly as well as information that may identify you when combined with other information.
4. Personal Data We May Collect
4.1 Information You Provide Directly
We may collect information you voluntarily provide to us, including:
First and last name;
Business or personal email address;
Telephone number;
Company or organization name;
Job title and professional information;
Postal or billing address;
Account and profile information;
Information submitted through contact, enquiry, registration, or demo-request forms;
Communications and correspondence with Magicminds;
Customer support requests;
Project requirements and business information;
Feedback, survey responses, and testimonials;
Event or webinar registration information;
Payment and transaction-related information, where applicable; and
Information contained in job applications, CVs, résumés, or recruitment correspondence.
Please do not provide Personal Data that is unnecessary for the relevant interaction or Service.
4.2 Information Collected Automatically
When you visit our websites or use our digital Services, we may automatically collect certain technical and usage information, including:
Internet Protocol (IP) address;
Browser type and version;
Operating system;
Device type and identifiers;
Referring and exit pages;
Pages or features accessed;
Date and time of access;
Approximate geographic information derived from an IP address;
Session information;
Website interactions;
Diagnostic and performance information; and
Cookie and similar technology identifiers.
We use this information to operate our Services, understand how they are used, improve functionality and performance, maintain security, detect misuse, and enhance user experience.
4.3 Information From Third Parties
Where permitted by law, we may receive Personal Data from:
Customers;
Business partners;
Service providers;
Analytics providers;
Marketing and advertising platforms;
Professional and social networking platforms;
Publicly available sources;
Event organizers;
Eecruitment agencies; and
Other members of the Magicminds Group.
We process such information in accordance with this Privacy Policy and applicable law.
5. How We Use Personal Data
We may process Personal Data for purposes including:
Providing Our Services
We use Personal Data to:
Provide, operate, maintain, and support our Services;
Respond to enquiries and requests;
Create and administer accounts;
Deliver requested information, proposals, demonstrations, or services;
Manage customer and business relationships;
Perform contractual obligations;
Process transactions;
Provide technical and customer support; and
Communicate service-related information.
Improving Our Business and Services
We may process information to:
Understand how our Services are used;
Measure website and product performance;
Troubleshoot technical problems;
Conduct research and analytics;
Develop new products, services, and functionality;
Improve existing offerings;
Personalize relevant user experiences; and
Understand customer and market requirements.
Security and Fraud Prevention
We may use Personal Data to:
Secure our systems, networks, websites, and Services;
Authenticate users;
Detect suspicious or unauthorized activity;
Prevent fraud, abuse, cyber threats, and misuse;
Investigate security incidents; and
Protect Magicminds, our customers, users, employees, and third parties.
Communications and Marketing
Subject to applicable law and required consent, we may use relevant contact information to:
Provide company updates;
Send newsletters;
Communicate information about products and services;
Invite individuals to webinars and events;
Provide relevant business or industry content; and
Conduct business-to-business marketing.
You may opt out of marketing communications at any time by using the unsubscribe mechanism included in our communications or contacting us.
Opting out of marketing communications will not prevent us from sending necessary transactional, contractual, security, or service-related communications.
Legal and Regulatory Purposes
We may process information where necessary to:
Comply with applicable laws and regulations;
Respond to lawful governmental, regulatory, judicial, or law-enforcement requests;
Establish, exercise, or defend legal claims;
Enforce our agreements and policies;
Conduct audits and compliance activities; and
Protect our legal rights and legitimate business interests.
6. Legal Bases for Processing
Where applicable law requires us to identify a legal basis for processing Personal Data, we may rely on one or more of the following:
Contractual necessity – where processing is necessary to enter into or perform a contract with you;
Consent – where you have freely provided valid consent for a specified purpose;
Legitimate interests – where processing is reasonably necessary for our legitimate business interests and those interests are not overridden by your applicable privacy rights;
Legal obligation – where processing is necessary to comply with applicable law; and
Other lawful grounds permitted under applicable data protection legislation.
Where processing is based on consent, you may withdraw that consent, subject to applicable law. Withdrawal does not affect the lawfulness of processing undertaken before consent was withdrawn.
7. Cookies and Similar Technologies
Magicminds and authorized service providers may use cookies, pixels, tags, scripts, local storage, and similar technologies to operate and improve our websites and Services.
These technologies may be used for:
Essential website functionality;
Maintaining sessions and preferences;
Security;
Performance monitoring;
Analytics;
Understanding website usage;
Improving user experience; and
Advertising or marketing, where permitted.
Where required by applicable law, non-essential cookies will be used only after obtaining appropriate consent.
You may manage cookies through the cookie preference controls made available on our website and through your browser settings. Disabling certain cookies may affect the availability or functionality of portions of our Services.
8. How We Disclose Personal Data
Magicminds does not sell Personal Data in the conventional sense of exchanging Personal Data for monetary consideration.
We may disclose Personal Data where reasonably necessary to the following categories of recipients.
Magicminds Group Companies
Personal Data may be shared among our subsidiaries, affiliates, branch offices, and other Magicminds Group entities for legitimate business purposes, including administration, service delivery, customer support, security, technology operations, and business management.
Service Providers
We may engage third-party providers that perform functions on our behalf, including:
cloud hosting and infrastructure;
data storage;
cybersecurity;
communications;
customer relationship management;
analytics;
payment processing;
professional services;
marketing;
technical support; and
business operations.
Where appropriate, these providers are contractually required to process Personal Data only for authorized purposes and to maintain appropriate confidentiality and security safeguards.
Business Partners
We may share limited information with authorized partners, distributors, resellers, or strategic partners where necessary to provide Services, manage a joint business relationship, or administer an offering.
Professional Advisers
Information may be disclosed to lawyers, accountants, auditors, insurers, consultants, and other professional advisers where reasonably necessary.
Legal Authorities
We may disclose Personal Data where we reasonably believe disclosure is necessary to:
comply with law;
comply with a court order, subpoena, regulatory request, or other lawful process;
respond to lawful requests from public authorities;
investigate fraud, security incidents, or illegal activity;
protect the rights, property, or safety of Magicminds or others; or
establish, exercise, or defend legal rights.
Corporate Transactions
If Magicminds or any part of its business is involved in a merger, acquisition, restructuring, financing, sale of assets, investment, insolvency, or similar corporate transaction, Personal Data may be disclosed to relevant parties as part of that transaction, subject to appropriate confidentiality and legal safeguards.
9. International and Cross-Border Data Transfers
Magicminds operates internationally. Accordingly, Personal Data may be accessed, processed, or stored in countries other than the country in which it was originally collected, including jurisdictions in which Magicminds Group companies, customers, partners, cloud infrastructure providers, or service providers operate.
Data protection laws in these jurisdictions may differ from those in your country.
Where applicable law requires specific safeguards for international transfers, we implement appropriate measures designed to ensure that transferred Personal Data receives an appropriate level of protection.
Such measures may include contractual safeguards, approved transfer mechanisms, organizational and technical controls, or other legally recognized safeguards.
10. Data Retention
We retain Personal Data only for as long as reasonably necessary for the purposes for which it was collected, including to:
provide our Services;
maintain our business relationship;
satisfy contractual obligations;
comply with legal and regulatory requirements;
maintain appropriate business and financial records;
prevent fraud and security incidents;
resolve disputes; and
establish, exercise, or defend legal claims.
Retention periods may vary depending on the nature of the information, purpose of processing, contractual requirements, applicable law, limitation periods, and legitimate business requirements.
When Personal Data is no longer required, we take reasonable steps to securely delete, destroy, anonymize, or otherwise render it inaccessible, subject to applicable legal requirements and backup retention procedures.
11. Information Security
Protecting Personal Data is an important part of our information governance program.
Magicminds implements reasonable and appropriate administrative, organizational, physical, and technical safeguards designed to protect Personal Data against unauthorized or unlawful processing and against accidental loss, destruction, alteration, disclosure, or access.
Depending on the nature of the relevant systems and information, safeguards may include:
access controls;
authentication mechanisms;
encryption;
secure infrastructure;
network and endpoint security;
vulnerability management;
logging and monitoring;
data backup and recovery procedures;
security policies and procedures;
employee confidentiality requirements;
role-based access;
security awareness and training; and
incident response procedures.
No internet transmission, information system, or electronic storage technology can be guaranteed to be completely secure. Accordingly, while we maintain measures designed to protect Personal Data, we cannot guarantee absolute security.
12. Personal Data Breaches
Magicminds maintains procedures designed to identify, investigate, contain, and respond to suspected Personal Data breaches and information security incidents.
Where a Personal Data breach triggers notification obligations under applicable law, we will notify relevant regulatory authorities and/or affected individuals in accordance with applicable legal requirements.
13. Your Privacy Rights
Depending on where you reside and the law applicable to our processing of your Personal Data, you may have rights including the right to:
request confirmation of whether we process your Personal Data;
access Personal Data we hold about you;
request correction or updating of inaccurate or incomplete Personal Data;
request deletion or erasure of Personal Data;
withdraw consent where processing is based on consent;
object to certain processing;
request restriction of processing;
request portability of certain Personal Data;
opt out of certain marketing communications;
nominate or authorize another person to exercise certain rights where applicable;
request information regarding certain disclosures or processing activities; and
lodge a complaint with an appropriate data protection or regulatory authority.
These rights are subject to applicable law and may not apply in all circumstances.
To protect your privacy and security, we may need to verify your identity before fulfilling a request. We may also request additional information where reasonably necessary to identify the relevant records.
We will respond to valid requests within the period prescribed by applicable law.
Magicminds will not unlawfully discriminate against an individual for exercising applicable privacy rights.
14. Privacy Rights for Individuals in India
Where the Digital Personal Data Protection Act, 2023 (“DPDP Act”), its applicable rules, or other Indian data protection requirements apply to our processing, Magicminds will process digital Personal Data in accordance with applicable obligations.
Subject to the applicable provisions and their commencement, individuals may have rights concerning their Personal Data, including rights relating to:
access to information about Personal Data;
correction and completion;
erasure;
withdrawal of consent;
grievance redressal; and
nomination.
Magicminds will provide appropriate mechanisms for exercising applicable rights and addressing privacy grievances in accordance with legal requirements.
15. European Economic Area and United Kingdom
Where the European Union General Data Protection Regulation (GDPR), UK GDPR, or related data protection legislation applies, individuals may have additional rights concerning their Personal Data.
Where required, Magicminds will rely upon an appropriate lawful basis for processing and an appropriate mechanism for international transfers of Personal Data.
Individuals may also have the right to lodge a complaint with the data protection supervisory authority responsible for their jurisdiction.
16. United States Privacy Rights
Residents of certain U.S. states may have additional rights under applicable state privacy laws. Depending upon the jurisdiction and applicability of the relevant legislation, these may include rights to:
know or access Personal Data;
correct Personal Data;
delete Personal Data;
obtain a portable copy of certain Personal Data;
opt out of certain forms of targeted advertising;
opt out of certain sales or sharing of Personal Data;
limit certain uses of sensitive Personal Data; and
appeal certain decisions regarding privacy requests.
Magicminds will honor applicable rights in accordance with the laws governing the relevant processing activity.
17. Children's Privacy
Magicminds' corporate websites and business Services are not intended for children unless a particular Service expressly states otherwise. We do not knowingly collect Personal Data from children in violation of applicable law.
If we become aware that Personal Data relating to a child has been collected in circumstances requiring parental authorization or other safeguards that were not satisfied, we will take appropriate steps to delete or otherwise lawfully process the information.
Parents or legal guardians who believe a child has provided Personal Data to Magicminds inappropriately should contact us using the information provided below.
18. Artificial Intelligence and Automated Technologies
Magicminds may use artificial intelligence, machine learning, automation, analytics, and other advanced technologies in connection with certain Services and internal business processes.
Where Personal Data is processed through such technologies, we seek to apply appropriate privacy, security, governance, and human oversight measures consistent with the nature of the processing and applicable law.
Where applicable law grants rights relating to decisions based solely on automated processing that produce legal or similarly significant effects, Magicminds will provide appropriate mechanisms for exercising those rights where required.
19. Third-Party Websites and Services
Our websites and Services may contain links to websites, applications, platforms, or services operated by third parties.
Magicminds does not control the privacy practices of independent third parties, and this Privacy Policy does not apply to their activities.
We encourage you to review the privacy policies of third-party services before providing Personal Data to them.
20. Social Media
Magicminds may maintain profiles on social media and professional networking platforms. When you interact with us through these platforms, both Magicminds and the platform provider may process information relating to your interaction.
Your use of those platforms is also governed by the privacy policies and terms of the relevant platform provider.
21. Business Customer Data and Data Processing on Behalf of Clients
In providing technology, software development, digital transformation, managed, consulting, or related services, Magicminds may process Personal Data on behalf of a customer.
In such circumstances, the customer may determine the purposes and means of processing and Magicminds may act as a processor, service provider, contractor, or equivalent role under applicable law.
Where Magicminds processes Personal Data solely on behalf of a customer, requests relating to that Personal Data should generally be directed to the relevant customer. We will assist our customers with applicable privacy obligations in accordance with our contractual commitments and applicable law.
22. Employee and Contractor Access to Personal Data
Access to Personal Data within Magicminds is limited, where appropriate, according to business requirements, roles, responsibilities, and authorization levels.
Personnel with access to Personal Data are expected to comply with applicable confidentiality, privacy, security, and information governance requirements.
23. Your Responsibilities
When interacting with our Services, you are responsible for ensuring that Personal Data you provide is accurate and that you have the lawful authority to provide Personal Data relating to another individual.
You should not submit confidential, sensitive, or unnecessary Personal Data through general website forms unless specifically requested and an appropriate channel has been provided.
24. Changes to This Privacy Policy
We may amend this Privacy Policy periodically to reflect changes in:
our business operations;
our Services;
technology;
privacy practices;
regulatory requirements; or
applicable law.
When we make changes, we will publish the revised Privacy Policy and update the “Last Updated” date above.
Where required by law, we will provide additional notice or obtain consent before material changes become effective. We encourage users to review this Privacy Policy periodically.
25. Contact Us
Questions, requests, complaints, or concerns regarding this Privacy Policy or Magicminds' handling of Personal Data may be submitted to:
Magicminds / MagicMind Technologies Ltd.
**Privacy Contact:**Email: [email protected]
**General Enquiries:**Email: [email protected]
India Office
MagicmindsEcostation Business Tower4th Floor, Sector V, Salt Lake CityKolkata – 700091West Bengal, India
Phone: +91 99039 87999
United States Office
Magicminds100 S Murphy AveSTE 200 PMB4014Sunnyvale, CA 94086United States
Phone: +1 562-386-0407
Australia Office
Magicminds2nd Floor, 472 St Kilda RdMelbourne VIC 3004Australia
Phone: +61 251-040-608
Where required under applicable law, details of the relevant Data Protection Officer, Grievance Officer, Data Protection Contact, or other designated representative will be provided through this page or the relevant jurisdiction-specific privacy notice.
26. Grievance Redressal
If you have a concern regarding our processing of your Personal Data, please contact us using the details above. We will review privacy complaints and requests in accordance with our internal procedures and applicable law.
Where required by applicable law, you may also have the right to escalate an unresolved concern to the competent data protection authority, regulatory body, or other legally designated forum.
27. Governing Privacy Principles
Across the Magicminds Group, our approach to Personal Data is guided by the following principles:
Transparency. We seek to clearly explain how and why Personal Data is processed.
Purpose Limitation. We process Personal Data for defined and legitimate purposes.
Data Minimization. We seek to collect only the information reasonably necessary for those purposes.
Accuracy. We take reasonable measures to maintain accurate and appropriate information.
Security. We apply safeguards appropriate to the nature and risk of the processing.
Retention Limitation. We retain Personal Data only for as long as reasonably necessary or legally required.
Accountability. We maintain governance measures designed to support responsible handling of Personal Data.
Individual Choice and Rights. We respect applicable privacy rights and provide mechanisms through which individuals may exercise them.
Your privacy matters to us. At Magicminds, protecting Personal Data is not simply a compliance requirement—it is part of maintaining the trust of our customers, partners, employees, and the communities we serve.
Contractual necessity – where processing is necessary to enter into or perform a contract with you;
Consent – where you have freely provided